Store Policies

Shipping:

Olive + M ships to all 50 US States, and we offer free shipping via USPS on orders over $75. To qualify for free shipping, the minimum must be met before taxes and discounts have been applied to your order.

Please note that orders may take up to 2 business days to process, and shipping/delivery time indicates business days. Weekends and federal holidays are not included. Orders placed after 12pm on Friday, or on a weekend, will be processed the following Monday.

Returns and Exchanges:

Products may be returned or exchanged within 14 days of receiving the product, and must be returned in their original condition, unused and unopened.

Damaged or lost items:

If you have received a damaged or incorrect item, or if you believe your order has been lost, please contact us at [email protected]

Unfortunately, Olive + M cannot be held responsible for lost or stolen items if USPS has scanned the package in as delivered to the address provided in your order. Please be sure that you have provided the correct shipping address, and that it can be delivered to an area that you feel safe with your package being left there. Olive + M is more than happy to arrange signature confirmation upon delivery at an additional price. To request a confirmation signature with your order please email us at [email protected]

If you think you have received a product that appears to be damaged or defective, please email us as soon as possible at [email protected] Please report damaged or defective items to us as soon as possible, and we will be happy to send you a replacement for product reported to us within 72 hours of delivery. We encourage customers to provide photos of damaged or defective product.

Not satisfied with your product?

Customer satisfaction is a top priority, and if your’e not happy, neither are we! If for any reason you are not satisfied with your order, please reach out within 14 days of receiving your order, as we accept returns on a case by case basis.

Have questions about your order? Email us at [email protected]